This error message usually comes up if you have been a member with us before, either in one of our groups or online. 

If you were a group member before, and you are now wanting to join online or ​if you were an online member before and you have now joined a group, please use the contact us form and we will be able to quickly remove your old profile to enable you to join again. 

If you were a group member before and you've returned to group, if you are seeing this message then you should be able to log straight in using your email address and password - there is no need to re-register for Lifeline Online.