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Support Centre

I’m having problems registering, help!

Last Updated: Dec 24, 2015 01:50PM GMT
We know just how frustrating it is when you are entering everything right and it just will not let you register. We promise there will be a reason and we can help to get you on to the website in no time.

If you are a group member and you have returned to group after a break, you will not need to re-register. You can login using your username (email address) and password.

If you are a new group member and you are entering your card number and PIN but the system will not accept it, then it may be that a number is being entered wrong or that you do not have the correct PIN. You can confirm your card number and PIN by speaking to your Consultant who will be happy to help.

If you have been a member of either a Slimming World group or Slimming World Online before, then please choose the 'yes I've had an account before' option as we may still have your details on our system. Don't worry if you cant remember your email address we will still be able to locate your information.

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