When you are on the sign up/log in page
- Double check the e-mail address that is being entered is the one you first registered with. It is so easy to mistype a letter and that’s all it takes. Also if your computer auto-fills your e-mail address, check that it is right as this is a common problem.
- If you've kept your confirmation email from the day you joined Slimming World Online, it will contain your unique username (email address). This is the easiest way for you to check if there were any typo’s in your e-mail address when you first registered.
- If you are 100% sure that your e-mail address is being entered correctly, then it might be the password. If you have tried all of the possibilities, you can reset your password yourself using the ‘forgotten password’ link
These same rules apply for the mobile site.